Last Updated: October 23, 2025
Look, we get it - nobody actually enjoys reading these things. But here at Arcane Lith Veil Forge Fitness, we're straight shooters about how we handle your info. This isn't some corporate nonsense either, it's just us being real with you about what we collect and why.
When you sign up with us or book a session, we're gonna need some basics - your name, email, phone number, and address. That's pretty standard stuff. We also keep track of your training history, progress notes, and any injuries or health concerns you've shared. Why? Because we actually care about keeping you safe and helping you progress properly through our ancient movement systems.
Payment info gets collected too, obviously, but that goes through secure processors - we don't store your credit card details on our end. If you're using our member portal or app, we'll also see some basic usage data like login times and what pages you visit.
Your data helps us run the place and give you proper training. We use it to schedule sessions, customize your programs, track your progress, and send you reminders about upcoming appointments. Sometimes we'll shoot you emails about new classes or workshops that we think you'd dig based on what you're training.
We're not selling your info to random companies or spamming you with junk. That's not our style. The only folks who see your data are our trainers who need it to work with you, and maybe our admin staff who handle scheduling and billing.
We take protecting your info seriously. Our systems use industry-standard encryption, and we've got secure servers handling everything. Physical files? They're locked up tight. Digital stuff? Password-protected and backed up regularly. Only authorized staff can access member data, and they're trained on privacy protocols.
That said, nothing's 100% foolproof in this digital age, but we're doing everything reasonably possible to keep your data safe.
Yeah, our website uses cookies. They help us remember you when you log in and keep the site functioning properly. We also use some analytics tools to see how people use the site - what pages get visited, how long folks stick around, that kinda thing. It's all anonymous data that helps us make the site better.
You can disable cookies in your browser if you want, but some features might not work right.
We work with a few third-party services - payment processors, email platforms, scheduling software. They only get the minimum info needed to do their job, and they're bound by their own privacy policies. We vet these companies before working with 'em to make sure they're legit.
Since we're based in BC, we follow Canadian privacy laws including PIPEDA. You've got rights here - you can ask to see what info we have on you, request corrections if something's wrong, or ask us to delete your data if you're done with us. Just reach out and we'll handle it within a reasonable timeframe.
If you wanna stop getting marketing emails, there's an unsubscribe link in every message. Easy peasy.
We keep your active membership info as long as you're training with us. After you leave, we hang onto records for about 7 years for legal and tax reasons. Training records might stick around a bit longer if they're relevant to your progress should you come back. After that, everything gets securely deleted.
Sometimes we gotta update this policy - new laws, new services, whatever. When we do, we'll post the changes here and update the date at the top. If it's something major, we'll send out an email heads-up to members.
Got questions about how we handle your data? Something doesn't sit right with you? Just get in touch. We're not hiding behind corporate walls here - you can call us at (604) 555-0187 or email info@arcanelithveilforge.info and talk to actual humans who know what's going on.
We're also at 1247 Mystic Stone Way, Vancouver, BC V6B 2K9 if you wanna discuss privacy stuff in person.